Answers to the questions we hear most. Can't find what you need? Email us at contact@theeldritcharchive.com.
Orders & shipping
Where do you ship?
We currently ship within the United States. In-stock items ship via UPS; made-to-order items ship straight from our print partner.
How long will my order take?
In-stock items (dice, pins, deck boxes, dice bags and other accessories) are processed within 1–3 business days. Our apparel, playmats, stickers, mugs and some curated items are printed on demand or fulfilled through our partner network, so they need an extra 2–7 business days before they ship.
After processing, Standard Shipping takes about 3–5 business days and Express Shipping about 1–2 business days.
How much is shipping?
- In-stock items, Standard Shipping: $9.95 flat rate
- In-stock items, Express Shipping: $15.00 flat rate
- Made-to-order apparel, playmats, stickers and mugs: from $4.95, shown at checkout
- Free Standard Shipping on US orders of $49 or more (before tax), applied automatically at checkout
Why did my order arrive in more than one package?
If your order mixes in-stock accessories with made-to-order apparel, we ship them separately so you're not waiting on everything to get the items that are ready.
How do I track my order?
You'll get an email with a tracking number as soon as your order ships. Please allow up to 48 hours for tracking to show up in the carrier's system.
Returns & refunds
What's your return policy?
You have 30 days after receiving your item to request a return. Items must be unworn or unused, with tags, in their original packaging, with a receipt or proof of purchase. To start a return, email contact@theeldritcharchive.com. Please don't send anything back before your return is approved.
Can I return a shirt that doesn't fit?
Our apparel is printed on demand just for you, so we can't accept returns or exchanges for wrong size or change of mind. Please check the size chart on each shirt's page before ordering.
What if my item arrives damaged, defective or misprinted?
Inspect your order when it arrives and contact us right away if something is damaged, defective, misprinted or wrong. You can return it for a refund or store credit, and you won't pay return shipping for damaged or defective items.
Who pays for return shipping?
Customers pay return shipping, unless the item arrived damaged or defective.
Can I exchange an item?
We don't do direct exchanges. Return the item you have and, once the return is accepted, place a new order for the one you want.
Is anything non-returnable?
Sale items and gift cards can't be returned, along with made-to-order apparel for size or change of mind (see above).
When will I get my refund?
Once we receive and inspect your return, we'll let you know if it's approved. Approved returns are refunded to your original payment method, or as store credit if you prefer, within 10 business days. Your bank may take a few extra days to post it.
Full details are in our Refund Policy and Shipping Policy.
Products
Will my dice look exactly like the photos?
Resin dice with swirls, glitter or inclusions vary a little from set to set, so yours may look slightly different from the photos.
Do you sell single trading cards?
Yes. Our TCG singles are sold through our TCGplayer store.
Do you have a discount for first orders?
Join our email list and we'll send you 10% off your first order.
Still have questions?
Email contact@theeldritcharchive.com or use our contact form and we'll get back to you.